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Author Topic: he_queue module bug  (Read 2629 times)

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HostPhenom

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he_queue module bug
« on: May 06, 2008, 05:19:59 PM »

Sheepeep,

I have noticed with the module, and this may not be a bug but if an oper who used "next" and accepted the next support ticket in the queue were to close the ticket and not use the syntax
Quote
/msg helpserv close username


but instead use the syntax
Quote
/msg helpserv close


the following error happens and services crash completely.
Quote

[11:49:am] -irc.chat4ever.com- *** Global -- from services.chat4ever.com: PANIC! buffer = :Matt PRIVMSG helpserv :close


Thankfully, when a user were to open a ticket and then use the following sytax to close it it doesn't cause services to crash.:
Quote

/msg HelpServ close



If there is a way that I can fix this manually please tell me I am asking anyone for information

Regards
Matt
HostPhenom.com
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Sheepeep

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(No subject)
« Reply #1 on: May 06, 2008, 07:40:19 PM »

Thanks for the bug report HostPhenom. :)

Confirmed on my version, I've uploaded a fix to the modules site as 1.0.1 that should fix all issues with the services crashing on the close command. Please let me know if you continue to have issues with the module.

The new behaviour is the desired effect - If no username is specified and the user is a HelpServ operator, it will look for a ticket with the oper's name. This is the same behaviour as that which regular users have. Adding a nickname will still close the user's ticket if the user is an oper, as before.

Again, thanks for the report. :)
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